:root{--navy:#0b3151;--blue:#0b4f7c;--cyan:#1aa8d8;--bg:#eef6fb;--card:#fff;--text:#10283d;--muted:#5c7287;--line:#cfe0ec;--orange:#f58220;--green:#1ba66f;--red:#d94a57;--amber:#e2a31b;--purple:#6a5acd;--shadow:0 8px 24px rgba(21,64,96,.08)}
*{box-sizing:border-box}body{margin:0;font-family:Inter,Segoe UI,Arial,sans-serif;background:var(--bg);color:var(--text)}button,input,select,textarea{font:inherit}.topbar{position:sticky;top:0;z-index:30;display:flex;align-items:center;justify-content:space-between;padding:12px 20px;background:#fff;border-bottom:1px solid var(--line)}.brand{display:flex;align-items:center;gap:12px}.brand-mark{width:42px;height:42px;border-radius:12px;background:linear-gradient(135deg,var(--blue),var(--cyan));color:#fff;display:grid;place-items:center;font-weight:900}.brand-title{font-weight:900;font-size:18px}.brand-subtitle{font-size:12px;color:var(--muted)}.top-actions{display:flex;gap:9px;align-items:center}.profile-chip{border:1px solid var(--line);background:#fff;border-radius:999px;padding:7px 10px;display:flex;align-items:center;gap:7px;font-weight:800;color:var(--navy);cursor:pointer}.profile-dot{width:8px;height:8px;border-radius:50%;background:var(--green)}.navtabs{position:sticky;top:67px;z-index:25;display:flex;gap:2px;padding:0 20px;background:#fff;border-bottom:1px solid var(--line);overflow:auto}.navtab{border:0;background:transparent;padding:14px 16px;font-weight:800;color:#587187;cursor:pointer;white-space:nowrap;border-bottom:3px solid transparent}.navtab.active{color:var(--navy);border-bottom-color:var(--orange)}.shell{max-width:1600px;margin:0 auto;padding:18px}.banner{padding:11px 14px;border-radius:12px;margin-bottom:15px;border:1px solid}.banner.warning{background:#fff7e8;border-color:#f5c36a;color:#7a4b00}.banner.good{background:#ecfff7;border-color:#78d7b4;color:#0d6b49}.app-view{display:none}.active-view{display:block}.page-head{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;margin:4px 0 16px}.page-head h1{margin:3px 0 5px;font-size:31px;letter-spacing:-.03em}.page-head p{margin:0;color:var(--muted)}.page-actions{display:flex;gap:8px}.eyebrow{font-size:11px;letter-spacing:.13em;color:var(--orange);font-weight:900}.btn{border:1px solid var(--line);border-radius:10px;padding:10px 14px;background:#fff;font-weight:800;cursor:pointer;color:var(--navy)}.btn.primary{background:var(--blue);color:#fff;border-color:var(--blue)}.btn.ghost{background:#fff}.btn.danger{background:#fff0f2;color:#a42634;border-color:#f2c1c7}.compact-btn{padding:9px 11px}.mini-count{display:inline-grid;place-items:center;min-width:20px;height:20px;border-radius:999px;background:#eaf3f8;font-size:11px;margin-left:4px}.pill{font-size:11px;font-weight:900;padding:7px 10px;border-radius:999px}.pill.online{background:#e5f8ef;color:#0b744d}.pill.offline{background:#fff1d6;color:#815500}.kpi-grid{display:grid;grid-template-columns:repeat(6,1fr);gap:10px}.kpi-card{border:1px solid var(--line);background:#fff;border-radius:14px;padding:13px 14px;text-align:left;box-shadow:var(--shadow);cursor:pointer;color:var(--text)}.kpi-card span{display:block;font-size:10px;letter-spacing:.1em;color:var(--muted);font-weight:900}.kpi-card strong{display:block;font-size:27px;margin:4px 0 0;color:var(--navy)}.kpi-card small{color:var(--muted)}.kpi-card.danger{border-left:4px solid var(--red)}.kpi-card.danger strong{color:var(--red)}.kpi-card.success{border-left:4px solid var(--green)}.panel-lite,.panel{background:#fff;border:1px solid var(--line);border-radius:14px;box-shadow:var(--shadow)}.toolbar{margin:13px 0;padding:10px;display:flex;gap:10px;align-items:center;justify-content:space-between}.filter-group{display:flex;gap:7px}.filter-group.grow{flex:1}.filter-group.grow input{width:100%}.toolbar input,.toolbar select,.filters input,.filters select{border:1px solid #bdd3e1;border-radius:9px;padding:9px 10px;background:#fff;color:var(--text)}.dispatch-board{display:grid;grid-template-columns:repeat(5,minmax(260px,1fr));gap:10px;align-items:start;overflow-x:auto;padding-bottom:8px}.dispatch-column{background:#f7fbfe;border:1px solid var(--line);border-radius:14px;min-height:380px}.column-head{position:sticky;top:113px;z-index:5;background:#f7fbfe;border-radius:14px 14px 0 0;border-bottom:1px solid var(--line);padding:11px 12px;display:flex;align-items:center;justify-content:space-between}.column-head>div{display:flex;align-items:center;gap:7px}.column-head>span{background:#e7f1f7;padding:4px 8px;border-radius:999px;font-size:11px;font-weight:900}.status-dot{width:9px;height:9px;border-radius:50%;display:inline-block}.status-dot.new{background:var(--red)}.status-dot.ack{background:var(--purple)}.status-dot.way{background:var(--orange)}.status-dot.site{background:var(--cyan)}.status-dot.done{background:var(--green)}.column-list{display:grid;gap:8px;padding:9px}.dispatch-card{background:#fff;border:1px solid var(--line);border-radius:12px;padding:11px;box-shadow:0 4px 12px rgba(21,64,96,.05);cursor:pointer}.dispatch-card:hover{border-color:#9ec4dc}.dispatch-card.emergency-card{border-left:4px solid var(--red)}.dispatch-card.overdue-card{box-shadow:inset 0 0 0 1px #f4b3ba}.card-top{display:flex;justify-content:space-between;gap:8px;align-items:start}.call-id{font-size:11px;color:var(--muted);font-weight:800}.card-asset{font-weight:900;margin-top:3px}.card-area{font-size:12px;color:var(--muted);margin-top:2px}.priority-badge,.sync-badge,.sla-badge{display:inline-block;padding:4px 7px;border-radius:999px;font-size:9px;font-weight:900;letter-spacing:.04em}.priority-badge.normal{background:#edf4f8;color:#496274}.priority-badge.high{background:#fff3dc;color:#8a5300}.priority-badge.emergency{background:#ffe8eb;color:#9f1f2e}.sync-badge{background:#fff3dc;color:#8a5300}.sla-badge.ok{background:#e8f8f0;color:#0b744d}.sla-badge.warn{background:#fff3dc;color:#8a5300}.sla-badge.overdue{background:#ffe8eb;color:#9f1f2e}.card-badges{display:flex;gap:5px;flex-wrap:wrap;margin:8px 0}.card-desc{font-size:12px;line-height:1.35;color:#40596c;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.card-owner{margin-top:8px;padding-top:8px;border-top:1px solid #e8f0f5;font-size:11px;color:var(--muted)}.card-owner strong{color:var(--navy)}.card-actions{display:grid;grid-template-columns:1fr;gap:6px;margin-top:8px}.card-actions button{width:100%;padding:8px;border-radius:8px;border:1px solid var(--line);background:#fff;font-weight:900;color:var(--blue);cursor:pointer}.card-actions button.primary-action{background:var(--blue);color:#fff;border-color:var(--blue)}.card-actions button.resolve-action{background:var(--green);color:#fff;border-color:var(--green)}.requester-layout{display:grid;grid-template-columns:1fr 1.4fr;gap:14px}.big-request-card{border:0;border-radius:18px;background:linear-gradient(135deg,var(--blue),#0e72ad);color:#fff;padding:26px;text-align:left;display:flex;align-items:center;gap:18px;min-height:180px;cursor:pointer;box-shadow:var(--shadow)}.big-request-card>span{width:60px;height:60px;border-radius:50%;display:grid;place-items:center;background:rgba(255,255,255,.14);font-size:34px}.big-request-card strong{display:block;font-size:24px}.big-request-card small{display:block;margin-top:7px;opacity:.8}.panel{padding:18px}.panel-head{display:flex;justify-content:space-between;gap:16px;align-items:end;margin-bottom:14px}.filters{display:flex;gap:8px}.request-list{display:grid;gap:10px}.request-card{border:1px solid var(--line);border-radius:14px;padding:14px;display:grid;grid-template-columns:1fr auto;gap:12px;cursor:pointer}.request-title{font-weight:900}.request-meta{display:flex;flex-wrap:wrap;gap:8px;margin-top:8px;color:var(--muted);font-size:12px}.badge{padding:5px 8px;border-radius:999px;font-size:11px;font-weight:900;background:#edf4f8}.badge.emergency{background:#ffe8eb;color:#9f1f2e}.badge.high{background:#fff3dc;color:#8a5300}.badge.queued{background:#fff2d2;color:#7e5600}.badge.synced{background:#e5f8ef;color:#0b744d}.empty-state{text-align:center;padding:42px 10px;color:var(--muted)}.empty-icon{font-size:42px}.steps{display:grid;grid-template-columns:repeat(4,1fr);gap:12px}.step{display:flex;gap:10px;padding:12px;border:1px solid var(--line);border-radius:12px}.step>span{width:28px;height:28px;border-radius:50%;background:#e8f4fb;display:grid;place-items:center;font-weight:900;color:var(--blue);flex:none}.step p{margin:4px 0 0;color:var(--muted);font-size:13px}.compact-steps{grid-template-columns:1fr 1fr}.modal{width:min(780px,94vw);border:0;border-radius:18px;padding:20px;box-shadow:0 24px 80px rgba(0,0,0,.25)}.wide-modal{width:min(1050px,96vw)}.modal.small{width:min(560px,94vw)}.modal::backdrop{background:rgba(5,25,40,.5)}.modal-head{display:flex;justify-content:space-between;align-items:flex-start;margin-bottom:14px}.modal-head h2{margin:4px 0}.icon-btn{border:0;background:#eef5f9;width:36px;height:36px;border-radius:50%;font-size:24px;cursor:pointer}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:12px}label{display:grid;gap:6px;font-weight:800;font-size:13px;margin-bottom:12px}input,select,textarea{border:1px solid #bdd3e1;border-radius:10px;padding:11px;background:#fff;color:var(--text)}textarea{resize:vertical}.safety-note{padding:10px 12px;background:#fff6e6;border:1px solid #f0c270;border-radius:10px;font-size:13px}.modal-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:16px}.muted{color:var(--muted)}.contact-list{display:grid;grid-template-columns:repeat(2,1fr);gap:10px}.contact-card{border:1px solid var(--line);border-radius:12px;padding:14px;display:flex;justify-content:space-between;gap:10px;align-items:center}.contact-actions{display:flex;gap:6px}.contact-actions a{display:inline-block;text-decoration:none;padding:8px 10px;border-radius:9px;background:var(--blue);color:#fff;font-weight:800}.contact-actions a.sms{background:#4e7188}.detail-shell{display:grid;grid-template-columns:1.35fr .85fr;gap:14px}.detail-grid{display:grid;grid-template-columns:repeat(2,1fr);gap:9px}.detail-item{padding:10px;border:1px solid var(--line);border-radius:10px}.detail-item span{display:block;font-size:10px;color:var(--muted);text-transform:uppercase;margin-bottom:4px}.detail-description{margin-top:10px;padding:12px;border:1px solid var(--line);border-radius:10px;white-space:pre-wrap}.photo-preview{max-width:100%;border-radius:12px;margin-top:12px}.timeline{display:grid;gap:8px;margin-top:12px}.timeline-item{display:grid;grid-template-columns:10px 1fr;gap:9px}.timeline-dot{width:9px;height:9px;background:var(--blue);border-radius:50%;margin-top:5px}.timeline-content{border-bottom:1px solid #e8f0f5;padding-bottom:8px}.timeline-content strong{font-size:12px}.timeline-content small{display:block;color:var(--muted);margin-top:2px}.chat-panel{border:1px solid var(--line);border-radius:12px;padding:12px;background:#f9fcfe}.chat-list{display:grid;gap:8px;max-height:340px;overflow:auto;margin-bottom:10px}.chat-message{background:#fff;border:1px solid var(--line);border-radius:10px;padding:8px 9px}.chat-message strong{display:block;font-size:11px}.chat-message small{color:var(--muted)}.chat-message p{margin:4px 0 0;font-size:12px;white-space:pre-wrap}.chat-compose{display:grid;grid-template-columns:1fr auto;gap:6px}.chat-compose input{min-width:0}.workflow-actions{display:flex;flex-wrap:wrap;gap:7px;margin-top:12px;padding-top:12px;border-top:1px solid var(--line)}footer{max-width:1600px;margin:18px auto 0;padding:18px 20px 28px;color:var(--muted);display:flex;justify-content:space-between;font-size:12px}
@media(max-width:1250px){.kpi-grid{grid-template-columns:repeat(3,1fr)}.dispatch-board{grid-template-columns:repeat(5,280px)}}
@media(max-width:850px){.topbar{padding:10px 12px}.navtabs{top:63px;padding:0 8px}.shell{padding:12px}.page-head{align-items:stretch;flex-direction:column}.page-actions{width:100%}.page-actions .btn{flex:1}.kpi-grid{grid-template-columns:1fr 1fr}.toolbar{align-items:stretch;flex-direction:column}.filter-group{width:100%}.filter-group select{flex:1;min-width:0}.requester-layout{grid-template-columns:1fr}.compact-steps{grid-template-columns:1fr 1fr}.panel-head{align-items:stretch;flex-direction:column}.filters{flex-direction:column}.filters input,.filters select{width:100%}.form-grid{grid-template-columns:1fr}.detail-shell{grid-template-columns:1fr}.contact-list{grid-template-columns:1fr}.brand-subtitle{display:none}.profile-chip #profileLabel{max-width:110px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.column-head{top:109px}}
@media(max-width:520px){.brand-title{font-size:14px}.brand-mark{width:36px;height:36px}.top-actions{gap:5px}.profile-chip{padding:7px 8px}.pill{padding:6px 8px}.kpi-grid{grid-template-columns:1fr 1fr}.kpi-card{padding:11px}.kpi-card strong{font-size:23px}.compact-steps{grid-template-columns:1fr}.modal{padding:15px}.detail-grid{grid-template-columns:1fr}.filter-group{flex-wrap:wrap}.filter-group select{width:100%;flex:auto}.big-request-card{padding:20px}.big-request-card strong{font-size:20px}footer{flex-direction:column;gap:4px}}

/* V0.3 secure access */
.account-summary{display:grid;gap:7px;padding:14px;border:1px solid var(--line);border-radius:12px;background:#f8fbfd}.account-summary strong{font-size:18px}.account-summary span{color:var(--muted)}.auth-divider{display:flex;align-items:center;gap:10px;margin:18px 0;color:var(--muted);font-size:12px}.auth-divider:before,.auth-divider:after{content:"";height:1px;background:var(--line);flex:1}.auth-note{margin-top:14px;line-height:1.5}.danger-btn{background:#a52737!important;color:#fff!important;border-color:#a52737!important}.access-summary{display:grid;grid-template-columns:repeat(4,1fr);gap:10px;margin-bottom:16px}.access-summary>div{border:1px solid var(--line);border-radius:12px;padding:14px;background:#f9fcfe}.access-summary strong{display:block;font-size:26px;color:var(--blue)}.access-summary span{font-size:12px;color:var(--muted)}.table-wrap{overflow:auto}.access-table{width:100%;border-collapse:collapse;min-width:880px}.access-table th,.access-table td{padding:11px 10px;border-bottom:1px solid var(--line);text-align:left;vertical-align:middle}.access-table th{font-size:11px;text-transform:uppercase;letter-spacing:.06em;color:var(--muted);background:#f5f9fc}.access-table td small{display:block;color:var(--muted);margin-top:3px}.access-table select{min-width:135px}.toggle-line{display:flex;align-items:center;gap:7px;margin:0}.toggle-line input{width:auto}.navtab[hidden]{display:none!important}@media(max-width:850px){.access-summary{grid-template-columns:1fr 1fr}}